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Yippee! What the postman brought

Discussion in 'Giant / Scale RC General Discussions' started by stangflyer, Jul 30, 2018.

   
  1. AKNick

    AKNick 150cc

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    Just placed my first order with McMaster-Carr... Somehow it got screwed up and they shipped it 2nd day air to Alaska... it was some Viton Fuel tubing and some screws for almost $40... ouch. Contacted them immediately and said whoaaahhhh! catch that sucker before it leaves the warehouse! too late :cryin:, I told them this was my first order and was never intended to ship $70 worth of goodies for $40. (they don't provide actual shipping costs unless requested).
    Seeing that there was distress on my end :msn_slap: they said it would have been $12 Priority Mail, and they'll refund my entire shipping cost.... Umm what? :ooh?: I said just bill me the PM shipping? They said NOPE! This one is free on us, but next time here's how you should do it (additional Comments; Priority mail quote).

    I'm blown away! They have gained a repeat customer and I'm already exploring the site more for what appears to be their unlimited supply of endless products available. Talk about a happy customer!

    BTW The Viton Fuel tubing P/N 5119K41
     
    Jetpainter, dhal22, Snoopy1 and 2 others like this.
  2. That's awesome! :applause:
     
  3. dhal22

    dhal22 GSN Sponsor Tier 1

    McMaster Carr shipping isn't bad in metro Atlanta, you place the order and they courier it to you same or next day.:banana-dance: I love McMaster Carr. Nice having their warehouse local.
     
    Jetpainter and WMcNabb like this.
  4. BalsaDust

    BalsaDust Moderator

    Yup we order from McMaster Carr all the time at work. As long as the order is placed by noon it will normally be there the next day by noon.
     
    Jetpainter likes this.
  5. Hinckley Bill

    Hinckley Bill 50cc

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    And this is how true Customer Service should work......they've taken care of a customer mistake, even though they were under absolutely no obligation to do so.
    By doing this the VERY HAPPY CUSTOMER is shouting McMaster Carr's praises from the roof-top (ie over the Internet), providing free, positive press worth way more than the pittance they put out for the shipping cost.

    Big thumbs up to Mcmaster Carr!
     
    Jetpainter, WMcNabb and AKNick like this.
  6. AKNick

    AKNick 150cc

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    It's too bad they don't offer shipping rates during checkout - this would have prevented this as well. I am slightly dissapointed they wouldn't let me pitch in for the shipping costs - as no business should loose money. But as you just said, they helped me out big time, and earned my trust and business.
     
    Jetpainter likes this.
  7. WMcNabb

    WMcNabb 150cc

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    Re-wiring the Python - supplies arrived!
     

    Attached Files:

    dhal22, AKNick, Snoopy1 and 1 other person like this.
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