You are right. There is no customer service any more. Beware of Motion RC too unless you want to rebuild the plane after you receive it. I ordered an FMS 1700mm P51. The retracts were too lightly made and the output gear would loose mesh and spin without raising or lowering he gear after only a few cycles. They kept sending me new mains but I had to dig the old ones out of the wings. In the process I broke the gear door pin off and had to repair it. The gear kept collapsing on take offs and landings which dinged up the wing. They sent me a half dozen mains before I got a pair that worked. The plane is great but it took me Five months to get it in the air reliably. I bought a Flightline P38 from them and it had a bad aileron servo. After the fiasco with the Mustang, I insisted they dig the servo out of the outboard wing and replace it or send me a new outboard wing. They informed me that their policy was that all they had to do was replace the $8 servo and I would have to repair it myself. I insisted they take the plane back and refund my money, which they did. Then when I tried to order a new one and went to their website, they put on the order that I had canceled it. Then, after Christmas, I ordered a couple of lipos. After two weeks I thought they might be on holiday vacation and waited another week to check on my order which they had charged to my credit card as soon as I placed the order. Again they said I had canceled the order and credited my card after holding my money for nearly a month. This "customer service" is tantamount to buying a new car with a bad alternator and the dealer handing you an alternator in the box and telling you their policy is you repair it yourself.
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