Very accurate info. I have seen many Lipo's and LiIons that have done this. Basically, due to the chemistry of the battery, the charger will not see all cells if voltage is too low. It gets confused thinking it is something other than what it actually is. Charge it for a short time on NiMh. Once the voltage comes up just a little, switch it over to your Lipo setting and let the charger do the rest. Recently, (a week ago) my friend received his brand new LiIon's from Fromeco. Initially they were fine. He accidently left his switch turned on. KILLED the packs flat. We simply charged for about two minutes on NiMh and instantly they came back. He lucked out with no damage to the packs.
One other thing I will offer. I had seen a mah difference between the two new packs in my Big Yak upon recharging them today. After a good conversation with the battery gurus of Fromeco and Smart Fly, (Was concerned my SF board was having issues) It was suggested to do a "DEEP" cycle discharge and charge them back up to capacity. Huh, what do you know? Packs are fine and the difference I was seeing was really nothing at all. Both charged up perfectly within one mah of each other. If once your packs are fully charged, deep cycle discharge them and then charge them back up to capacity.