That is exactly like my deal with Horizon over the Extra 300X I won here. Some people, I should say most people, got treated well and has their issues dealt with, but others like me were told "sorry, but that's within specs", or "if you wanted a nicer airplane you should have bought a composite".
I owned a couple Aeroworks airplanes, and other than being heavy, they were great airplanes, well built, with nice covering and everything fit great. But, then there were the poor souls that bought the 50cc Aeroworks Ultimate that was snapping top wings in half and Aeroworks refused to admit there was any kind of problem or even redesign the wing from what I understand.
Aeroworks did have one thing that was way better than everyone else. Any new guy that was putting together his first gasser I would tell to get on Aeroworks website and look at one of their assembly manuals. They were awesome for step by step instructions with great pictures. Perfect for the first time gasser guy.
When a company get's a bad reputation it's hard to shake. Graphtech is one like that. So many people had problems with them, including me, that it didn't surprise me a bit when they went out. They've got new owners now and are trying to make it work. I ordered a stab tube from them a few days ago. I emailed them first and Cyndi got back to me right away telling me they had it in stock and to give them a call. She was very nice on the phone and said the 12.5mm tube I needed, (Aeroworks stab tube size by the way), was the last one they had, but they are trying to build the stock back up. I think it should be here today. I hope they stick around awhile, we need a place to buy carbon tubes and gear.
I'll get off my soapbox now.